Kunsthalle Praha Visitor Guidelines

Contents

  1. Introduction

  2. Opening Hours

  3. Admission

  4. Membership

  5. Visitor Information
    a) Cloakroom (bags and coats)
    b) Photography and Filming
    c) Families with Children and Educational Groups
    d) Accessibility
    e) Your Visit to Kunsthalle Praha

  6. Closing Provisions

1. Introduction

Kunsthalle Praha, Endowment Fund
Klárov 132/5 Prague 1 – Lesser Town, 118 00
Represented by Ivana Goossen, Director

Welcome to Kunsthalle Praha.

We want you and other visitors to enjoy a pleasant experience in our gallery, and so we ask that you please follow the rules set out in these Visitor Guidelines. Their main purpose is to ensure security, fire safety, and the protection of health, property, and the artworks located in all areas of the building. The building is equipped with a camera system and visitors should be aware that they are monitored. The Visitor Guidelines define the basic rules of conduct for all visitors and other individuals using the premises.

We are open to creativity, tolerance, equality, and generosity. Our aim is to be an inclusive space, where various cultural and artistic opinions are welcome. However, our tolerance does not extend to individuals or groups who pose a threat to our staff, visitors, artworks, or any of the gallery’s property, or to those who engage in verbal or physical harassment, behaviour that is discriminatory, politically motivated or threatening, or any other form of misconduct. We reserve the right to remove any individuals violating these principles from the premises.

The Visitor Guidelines apply to all visitors to the building and the associated outside spaces. All visitors agree to remain bound by the conditions and content of these Visitor Guidelines, and they signify their consent to these Guidelines at the time they enter the Kunsthalle Praha premises.

The Operations Coordinator and Head of Visitor Services is directly charged with monitoring compliance with these Visitor Guidelines.

2. Opening hours

Kunsthalle Praha is open to the public year-round during the following main opening hours:

  • Monday             11 am – 7 pm
  • Tuesday            closed
  • Wednesday     11 am – 9 pm
  • Thursday          11 am – 7 pm
  • Friday                11 am – 7 pm
  • Saturday          11 am – 7 pm
  • Sunday             11 am – 7 pm

Kunsthalle Praha reserves the right to change these main opening hours for operational reasons (to shorten or extend them, or to limit access to individual exhibitions, exhibition halls and other parts of the building), or to close the entire premises. Access to the building outside the specified opening hours is possible only based on an agreement with the Kunsthalle Praha staff. The main opening hours apply even on public holidays. The opening hours for the Christmas period are individually established and published each year. Up-to-date information about our opening hours is available at the reception desk as well as on the gallery’s website. If building capacity is reached, Kunsthalle Praha reserves the right to deny entry to additional visitors.

3. Admission

  • Visitors are obliged to show a valid admission ticket at the time they enter any of the building’s paid areas, to keep their admission ticket during their entire stay in the paid area, and to show this ticket to staff upon request.

  • The admission fee is determined by the valid price list posted at the box office (the reception desk in the foyer) and on the Kunsthalle Praha website.

  • The admission fee is a one-time fee and includes access to all the exhibitions that are currently underway.

  • If a discounted or reduced-rate admission ticket is purchased, the purchaser must demonstrate their right to this type of admission with a valid document.

  • Discounts cannot be combined.

  • A valid ticket is required to enter any exhibition.

  • The admission fee may be paid in cash or by credit card, or tickets can be purchased online.

  • Purchased tickets are not refundable or exchangeable. Lost tickets will not be replaced. 

  • Box office ticket sales end one hour prior to closing time.

  • Entry to the bistro (on the ground floor) and the Design Shop is free of charge.

  • Entry to the café (on the third floor) is allowed only with a valid admission ticket or a Kunsthalle Praha membership card.

  • By purchasing an admission ticket, the visitor consents to the Visitor Guidelines and confirms that they will behave in compliance with the rules set out in these Guidelines and any instructions given by the staff.

4. Membership

Visitors who are Kunsthalle Praha Members must prove this is the case by showing a membership card as provided by the Membership Terms and Conditions. 

Kunsthalle Praha reserves the right to check the identity of anyone presenting a membership card. A membership card holder must be allowed entry to the paid area if the membership card is valid (i.e. the membership fee has been paid). Membership is valid for at least one year. Information about the types of membership and the ways in which membership can be obtained is available at the box office (the reception desk in the foyer) as well as on the gallery’s website. Apart from online sales, the membership fee is not refundable unless specifically stated otherwise in the Membership Terms and Conditions.

5. Visitor Information

a) Cloakroom (bags and coats)

  • Umbrellas, wet raincoats, large bags, backpacks, hand luggage larger than A4 size, and other similar items are not allowed in the exhibition areas. Such bags and items must be left in the cloakroom (Lockers / Members’ Lockers) or at another place designated by Kunsthalle Praha staff members. Visitors may also not enter exhibitions wearing bulky outerwear, such as coats, parkas, etc. If a visitor needs to check in any valuables, they should talk to a staff member at the reception desk in the foyer.

  • For safety reasons, Kunsthalle Praha reserves the right to restrict access with prams. Prams may be left only at a previously designated location. For relevant information, please speak with reception staff.

b) Photography and Filming

  • Taking photographs and filming for personal use is allowed in Kunsthalle Praha, however, individual objects or certain special exhibitions may be excluded from this permission. The use of selfie sticks, tripods, camera flashes, and lamps is not allowed.

  • Obtaining commercial or editorial photographs, films, and sound recordings for other than personal use is allowed only with the prior consent of the Kunsthalle Praha PR & Marketing Division.

  • Journalists are permitted to enter with a valid press pass or based on permission granted by the Kunsthalle Praha PR & Marketing Division.

  • Contact information for the Kunsthalle Praha PR & Marketing Division:
    Ondřej Čížek (ocizek@kunsthallepraha.org)
    Zuzana Dusilová (zdusilova@kunsthallepraha.org)

c) Families with Children and Educational Groups

  • Parents are fully responsible for the behaviour of their children (under the age of 15). Children under the age of 15 are allowed to enter only if accompanied by an individual who is 15 or older. 

  • Teachers are responsible for the groups of students they accompany. 

  • Reservations are always required for educational group visits (in the case of tours and programmes). Up-to-date reservation information is available on the Kunsthalle Praha website in the section Program – Learning – Schools at the Gallery. An educational group is understood to consist of no more than sixteen students aged 26 and under, and one teacher.

  • To take care of your infant’s needs, please use the changing station located in the foyer.

d) Accessibility

  • Apart from the spaces known as The Tower and Box, all other areas of Kunsthalle Praha have barrier-free access.

  • The reception desk has a lowered counter to facilitate communication. The toilets (on the third floor and in the bistro) have been adapted for individuals with reduced mobility and orientation. This also applies to the main entry, where there is a lift at pavement level (below the entry ramp). The reception desk staff (in the foyer) will answer specific questions regarding accessibility, or you may call the phone number listed on the gallery’s website for more information.

  • Dogs are allowed in the bistro. Apart from assistance dogs, animals are forbidden in other areas of Kunsthalle Praha.

  • In case of inclement weather, for safety reasons we reserve the right to control or fully restrict access to our outside areas, particularly the café terrace and the Zenger Colonnade.

  • The toilets in Kunsthalle Praha are solely for the use of the gallery’s visitors.

e) Your Visit to Kunsthalle Praha

  • By entering the Kunsthalle Praha premises, you express your consent to the possible publication of a photograph or an audio, audio-visual or video recording that may include you and which was obtained during your visit for the purpose of promoting Kunsthalle Praha. Such publication does not give rise to the right to compensation and is not limited by space or time in anyway. 

  • All visitors are obliged to follow any instructions given by Kunsthalle Praha staff. If a visitor does not heed any instructions or warnings issued in connection with ensuring the safety of the exhibits, the premises, or other visitors, this individual may immediately be expelled from the building without the right to the reimbursement of the admission fee. Visitors should immediately notify Kunsthalle Praha staff of any violation of the Visitor Guidelines or any situation that poses a threat to the safety of the gallery’s visitors.

The following are not allowed in Kunsthalle Praha:
- Touching any of the displays or cabinets without permission.
- Smoking (including electronic cigarettes) or the use of an open flame in any indoor or outdoor spaces.
- Damaging or destroying any of the building’s furnishings and fittings.
- Eating and drinking in the exhibition areas (unless specified otherwise by Kunsthalle Praha staff).
- Entering the premises with heavily soiled clothing or footwear.
- Entering the premises without shoes or clothing.
- Entering any of the exhibitions while highly intoxicated or under the influence of addictive substances.
- Moving about on roller skates, bicycles, or kick scooters.
- Bringing in a weapon or oversized bags (also refer to the list of forbidden items).
- Acting or behaving in a way that disturbs or restricts other visitors.
- Only a standard pencil may be used to write or draw in the exhibition spaces. The use of erasers is not allowed.
- Visitors are obliged to follow the rules of safe behaviour even in outdoor areas (the Zenger Colonnade and the café terrace). Waste must not be thrown out of these areas. 
- A visitor who, through their own fault, causes any damage in the building is obliged to remain on the spot until the arrival of a Kunsthalle Praha staff member.
- All visitors must move from other areas of the building to the foyer no later than five minutes before the official closing time.
- During emergency situations that pose a threat to the life, health, or property of individuals in the Kunsthalle Praha building, visitors are obliged to cooperate with the custodians and security staff, and to follow their instructions until the arrival of the Police of the Czech Republic and/or Emergency Rescue Services. In the case of evacuation, visitors shall follow the instructions of the custodians and/or security staff, and/or those specified in the evacuation plan (in emergency situations, the responsibility for children lies with the accompanying adult, and for individuals with disabilities it lies with their companion).

6. Closing Provisions

Only Kunsthalle Praha staff and other authorised individuals are allowed entry to the auxiliary areas and utility rooms.

The Kunsthalle Praha Visitor Guidelines must be in line with all other internal regulations. A visitor is liable to the building’s operator for any violation of the Visitor Guidelines and for any damage they cause in accordance with valid legislation. Any amendments to the provisions of the Visitor Guidelines must be executed in writing. 

Visitors may verbally deliver any requests, praise, and comments at the reception desk in the foyer or in writing in the Visitors’ Book.

These Visitor Guidelines are valid as of 22 February 2022.

Should you have any questions or suggestions, please feel free to let us know.

Thank you for your understanding and cooperation. We wish you a pleasant visit to Kunsthalle Praha.

Ivana Goossen, 
Director