Kunsthalle Praha Visitor Guidelines

Contents

  1. Introduction

  2. Opening Hours

  3. Admission

  4. Membership

  5. Visitor Information
    a) Cloakroom (bags and coats)
    b) Photography and Filming
    c) Families with Children and Educational Groups
    d) Accessibility
    e) Your Visit to Kunsthalle Praha

  6. Closing Provisions

1. Introduction

Kunsthalle Praha, foundation
Klárov 132/5, Prague 1 – Malá Strana, 118 00
kunsthallepraha.org
Represented by Ivana Goossen, Director

Welcome to Kunsthalle Praha!

We want you and other visitors to enjoy a pleasant experience in our gallery, and so we ask that you please follow the rules set out in these Visitor Guidelines. Their main purpose is to ensure security, fire safety, and the protection of health, property, and the artworks located in all areas of the building. The building is equipped with a camera system and visitors should be aware that they are monitored.

The Visitor Guidelines define the basic rules of conduct for all visitors and other individuals using the premises.

We are an inclusive space that welcomes diverse cultural and artistic perspectives, and we are based on the values of creativity, tolerance, and equality. However, we reserve the right to expel individuals whose behaviour threatens our team, visitors, gallery property, or who engage in harassment or other forms of discrimination.

The Visitor Guidelines apply to all visitors to the building and the associated outside spaces. All visitors agree to remain bound by the conditions and content of these Visitor Guidelines, and they signify their consent to these Guidelines at the time they enter the Kunsthalle Praha premises.

The Operations Coordinator and Head of Visitor Services is directly charged with monitoring compliance with these Visitor Guidelines.

2. Opening hours

Kunsthalle Praha is open to the public year-round during the following main opening hours:

Monday: 11:00 AM – 7:00 PM
Tuesday: Closed
Wednesday: 11:00 AM – 9:00 PM
Thursday: 11:00 AM – 7:00 PM
Friday: 11:00 AM – 7:00 PM
Saturday: 11:00 AM – 7:00 PM
Sunday: 11:00 AM – 7:00 PM

Kunsthalle Praha reserves the right to change these main opening hours for operational reasons (to shorten or extend them, or to limit access to individual exhibitions, exhibition halls and other parts of the building), or to close the entire premises. Access to the building outside the specified opening hours is possible only based on an agreement with the Kunsthalle Praha staff. The main opening hours apply even on public holidays. The opening hours for the Christmas period are individually established and published each year. Up-to-date information about our opening hours is available at the reception desk as well as on the gallery’s website. If building capacity is reached, Kunsthalle Praha reserves the right to deny entry to additional visitors.

3. Admission

Visitors are obliged to show a valid admission ticket at the time they enter any of the building’s paid areas, to keep their admission ticket during their entire stay in the paid area, and to show this ticket to staff upon request.

The admission fee is determined by the valid price list posted at the box office (i.e., at the reception desk in the foyer) and on the Kunsthalle Praha website.

The admission fee is a one-time fee and includes access to all the exhibitions that are currently underway.

If a discounted or reduced-rate admission ticket is purchased, the purchaser must demonstrate their right to this type of admission with a valid document.

Discounts cannot be combined.

Entry to the exhibition area is permitted only with a valid admission ticket or membership card.

The admission fee may be paid in cash or by credit card, or tickets can be purchased online.

Purchased tickets are non-refundable and non-exchangeable. In case of ticket loss, visitors are not entitled to a replacement.

Box office ticket sales end one hour before the main closing time.

Entry to the café with a terrace and the Design Shop is free of charge.

By purchasing an admission ticket, the visitor consents to the Visitor Guidelines and confirms that they will behave in compliance with the rules set out in these Guidelines and any instructions given by the staff.

4. Membership

Visitors who are Kunsthalle Praha Members must prove this is the case by showing a membership card as provided by the Membership Terms and Conditions. 

Kunsthalle Praha reserves the right to check the identity of anyone presenting a membership card. A membership card holder must be allowed entry to the paid area if the membership card is valid (i.e., the membership fee has been paid).

Membership is valid for at least one year. Information about the types of membership and the ways in which membership can be obtained is available at the box office (i.e., at the reception desk in the foyer) as well as on the gallery’s website.

Apart from online sales, the membership fee is not refundable unless specifically stated otherwise in the Membership Terms and Conditions.

5. Visitor Information

a) Cloakroom (bags and coats)

Umbrellas, wet raincoats, large bags, backpacks, hand luggage larger than A4 size, and other similar items are not allowed in the exhibition areas. Such bags and items must be left in the cloakroom (Lockers / Members’ Lockers) or at another place designated by Kunsthalle Praha staff members. Visitors may also not enter exhibitions wearing bulky outerwear, such as coats, parkas, etc. If a visitor needs to check in any valuables, they should talk to a staff member at the reception desk in the foyer.

Kunsthalle Praha is not responsible for the loss, theft, or damage of personal belongings of visitors, including items left in the cloakroom or other publicly accessible areas.

For safety reasons, Kunsthalle Praha reserves the right to restrict access with prams. Prams may be left only at a previously designated location. For relevant information, please speak with reception staff.

b) Photography and Filming

Taking photographs and filming for personal use is allowed in Kunsthalle Praha, however, individual objects or certain special exhibitions may be excluded from this permission. The use of selfie sticks, tripods, camera flashes, and lamps is not allowed.

Obtaining commercial or editorial photographs, films, and sound recordings for other than personal use is allowed only with the prior consent of the Kunsthalle Praha PR & Marketing Department.

Journalists are allowed free entry based on a valid press pass or prior communication with the PR and Marketing Department of Kunsthalle Praha. Relevant contacts will be provided by the reception staff or can be found on the Kunsthalle Praha website.

c) Families with Children and Educational Groups

Parents or guardians are fully responsible for the behavior of children (under the age of 15). Children under the age of 15 are allowed entry only when accompanied by someone over 15 years old or by prior arrangement with the reception staff. For the care of infants, please use the changing station in the foyer.

Teachers are responsible for the groups of students they accompany. Current information regarding reservations for school group tours can be found on the Kunsthalle Praha website. A school class or group must always be accompanied by a teacher.

d) Accessibility

Apart from the spaces known as The Tower and Box, all other areas of Kunsthalle Praha have barrier-free access.

The reception desk has a lowered counter to facilitate communication. The toilets (on the third floor and in the bistro) have been adapted for individuals with reduced mobility and orientation. This also applies to the main entry, where there is a lift at pavement level (below the entry ramp). The reception staff will gladly answer any specific accessibility questions in person on-site or at the phone number listed on our website.

Dogs are allowed in the bistro. Apart from assistance dogs, animals are forbidden in other areas of Kunsthalle Praha.

In case of inclement weather, for safety reasons we reserve the right to control or fully restrict access to our outside areas, particularly the café terrace and the Zenger Colonnade.

The toilets in Kunsthalle Praha are solely for the use of the gallery’s visitors.

e) Your Visit to Kunsthalle Praha

By entering the Kunsthalle Praha premises, the visitor expresses their consent to the potential publication of their photograph, audio, audiovisual, or visual recording taken during their visit for promotional purposes of Kunsthalle Praha, without any claim for compensation and without time or spatial limitations.

Visitors are required to follow the instructions of the Kunsthalle Praha staff. Failure to comply with an instruction or warning issued in connection with the protection and safety of exhibits, the building, or visitors may result in the immediate removal of the visitor from the premises without a refund of the admission fee. The visitor must immediately report any violation of the Visitor Guidelines or any situation threatening the safety of the visitors to the Kunsthalle Praha team.

The following are not allowed in Kunsthalle Praha:

  • Touching exhibits or display cases without permission.

  • Smoking (including electronic cigarettes) and handling open flames in any indoor or outdoor spaces.

  • Damaging or destroying any of the building’s equipment or furnishings in any way.

  • Consuming food or drinks in the exhibition areas (unless specified otherwise by Kunsthalle Praha staff).

  • Entering with heavily soiled clothing or footwear.

  • Entering without shoes or outer clothing.

  • Entering the exhibition areas while highly intoxicated or under the influence of narcotic substances.

  • Moving about on roller skates, bicycles, or kick scooters.

  • Bringing in weapons or oversized luggage (see also the list of prohibited items).

  • Disturbing or restricting other visitors through behaviour or actions.

In the exhibition spaces, writing or drawing is allowed only on your own brought medium, and exclusively with a regular pencil. The use of erasers is not permitted.

Visitors must follow the rules of safe behaviour in the outdoor areas (the Zenger Colonnade and the café terrace). It is prohibited to throw any waste from these areas.

A person who causes any damage in the building due to their own fault must report the issue and remain at the scene until the Kunsthalle Praha staff arrives.

Access to the staff areas is permitted only to the Kunsthalle Praha team and authorised individuals.

Visitors must leave the building and move to the foyer no later than 5 minutes before the official closing time.

In the event of an emergency threatening the life, health, or property of individuals in the Kunsthalle Praha building, visitors must cooperate with the custodial staff and security and follow their instructions until the arrival of the Czech Police or emergency services. In the case of evacuation, visitors must follow the instructions of the custodial staff or security, and the evacuation plan (the accompanying person is responsible for children and individuals with disabilities in such situations).

6. Closing Provisions

The Kunsthalle Praha Visitor Guidelines are in accordance with all other internal regulations.

A visitor is liable to the building’s operator for any violation of the Visitor Guidelines and for any damage they cause in accordance with valid legislation. Any amendments to the provisions of the Visitor Guidelines must be executed in writing.

These Visitor Guidelines are valid as of 22 February 2022.

You can share your wishes, praise, and comments with our team at the reception desk in the foyer or in writing directly in the Visitors’ Book. If you have any questions or suggestions, we are at your disposal.

Thank you.

Ivana Goossen,
Director